Yuri Zaitsev is an established designer from Boston, MA. He focuses primarily on co-creation, participatory design, and needfinding to produce results. While he specializes in seriously serious topics like justice, community resilience, and healthcare, he is firmly rooted in storytelling and games.


He lectures periodically about product design, policy design, and UX research at Stanford University, UC Berkley, in executive education programs at Harvard Business School, and in workshops around the world. He also co-hosts The Listening Lab which is open to the public alongside Nethra Samarawickrema.


Game Design Principles to make cool products and change lives


Getsalt : Curious ruminations on design


Beginner visual training for product designers

The Listen Up Lab

on-going public workshop


After this, you will be able to have the conversation that you've been wanting to have. This is a space for experimentation where the training wheels come off and people dive into the interactions that give them trouble. It's not necessarily the place where we discuss social hierarchy , family dynamics, racism, inclusion, but where you learn how to make those conversations possible.


This is a method first taught at Stanford University that creates a space for honest, connected conversations without voices becoming dominating or submissive. Play with tools from Ethnography, Resilience Research, and Non-Violent Communication.

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Conversations in the Wild

a 2 day experience & an 8 week course


You’re caught in an encounter that is activating your fight or flight response — learn how to expand your capacity for nonviolent, collaborative engagement so that you can go deep in a conversation with anyone … and we mean ANYONE.

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The Real Co-creation

a 2 day intensive


This is an advanced intensive that channels needs and stories into design principles. Learn the ultimate design magic trick of inventing and validating designs immediately with your user, out in the field.


Warning: anyone can take this but  it is made for the design team that is about to start a project.

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Adapting to the Future

a 2 day intensive


A lot of design considers use, usability, and meaning in the present moment, but it's possible to go much, much further than that. This course is developed to combine human-centered principles with forecasting for long term reforms and policy. Build solutions today for problems that we can only speculate for now.

If interested please write directly to:


Also available for chatting: